Helix 12 Software won't install - Help

[rwsims9]

Just bought a new boat with Hummingbirds, always been Lowrance. Currently have a Helix 12 Mega SI+ G3N. Current software version is 2.180. I bought a Lakemaster Premium VX and instructions say software needs to be 2.720 or later. So I bought a new micro SD Card, 32 GB, speed class 10. I formatted the SD to FAT32, then downloaded the earlier version of HELIX12CHIRP_MSI_GPS_G3N_V2_280.bin (latest version is V2_930). I installed the SD into the unit and I get the prompt asking if I want to update from 2.180 to V2_280 and next window to confirm. I confirm yes to both prompt windows. Then nothing. I have let it sit for 20-30 minutes. I have tried both SD ports. I have confirmed the .bin update is on the SD card. I still get nothing after I get the window asking if I want to update.

I have tried to go from current version to V2_930. I don't even get the prompt windows when I try this route.

I have called tech support and supposedly they are closed due to internet outage.

Please advise.

Thank You,

[pajoe329]

DID U restore defaults on unit before placing card in

[rwsims9]

Yes I did.

Customer service finally got their internet issues resolved and they contacted me. I got it resolved.

[SLYDoggie]

Yes I did.

Customer service finally got their internet issues resolved and they contacted me. I got it resolved.

Please let us know what resolved the issue.

[CRAWFW]

“I confirm yes to both prompt windows. Then nothing.”

The second prompt you need to select no because it is asking if you want to abort the update.

[SLYDoggie]

“I confirm yes to both prompt windows. Then nothing.”

The second prompt you need to select no because it is asking if you want to abort the update.

I started to ask you about that. You are not the only person that has tripped up.

[rwsims9]

Yes, that was it. I was embarrassed, but the tech has told me he has received so many calls about the same mistake he can't count. Told him I really only saw the CONTINUE in bold letters at the top and didn't read close enough to what was underneath. Lesson learned, always read the fine print :)